your knowledge, investigative and problem solving support skills. To keep customers regularly updated through defining and testing custom solutions to reported issues. To undertake such training as deemed appropriate post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time ELP Backend experience Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications your knowledge, investigative and problem solving support skills. 5.To keep customers regularly updated through defining and testing custom solutions to reported issues. 10.To undertake such training as deemed appropriate
guide you to learn how to provide the following support to the business Planning Build test cases in TestRail defects in production. Sign-off on new releases. Support Support stakeholders of all projects impacting your Provide first line support and root cause analysis of production issues. Test issues logged by TechOps TechOps and Onboarding teams (as logged via JIRA) Support 3rd Party test requests as logged by Channels, clients
background in application development
and support to join our team. The ideal candidate will have
SharePoint solutions, as well as providing ongoing support to end-users.
You will work closely with
IT and business teams to design, implement, and support SharePoint?based applications that meet the needs
and collaboration tools.
• Provide ongoing support and maintenance for existing SharePoint applications
and solutions.
• Troubleshoot and resolve issues related to SharePoint performance, functionality
as the escalation point for all network-related issues, providing timely resolution and troubleshooting Ensure availability on standby for network-related issues, demonstrating a commitment to promptly address months ▪ Collaborate with cross-functional teams to support the integration of new technologies and services management skills for customer and 3rd party contractor support Well Conversant with all Telecom Service Provider
stakeholders to convey technical concepts, provide support, and address user concerns related to Citrix environments and Issue Resolution: Utilise troubleshooting skills to diagnose and resolve Citrix-related issues, such delivery, performance degradation, connectivity issues, and system errors; Implement proactive measures environments; Monitor user sessions, troubleshoot issues, and ensure a seamless user experience. 3.Performance
ownership of assigned issues related to workflow and ABAP. Line Manager : HCM Systems Support Manager Number and promote SAP standard solutions for business issues/requirements that are in line with best practice SAP module consultants (applications and user support staff) SAP Workflow maintaining existing workflow vendors Promote the effective use of SAP with the support team and key business users Ensure that all SOLMAN feedback on all SOLMAN calls is provided to the SAP Support Team as well as business stakeholders Actively
Responsibilities: Staff Management Lead, motivate, and support a large team within a time-sensitive and demanding activities remain compliant. Provide operational support and guidance to staff. Manage work assignment and (credit, auditors, maintenance) to discuss about issues, concerns, updates etc. Operations Management: customer service. Partner with cross-functional support teams in improving tools and systems. Assist in operating procedures for all operational functions. Support operational maintenance, credit risk and audit
Development:
Client Service Excellence:
effectively with teams by sharing knowledge and supporting team members. Manage diary and time management Practitioners and provide support when necessary. Be able to identify issues early on in the estate administration