Development documentation Analyse and solve SAP Module issues Conduct SAP Module process configuration Update improve the support of (new) business processes Support the functional team with issues and provide a process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls Responsible for troubleshooting issues for the system and providing support Executing the required changes Executing the analysis and resolution of Production Support calls Monthly
documentation
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate with with Application teams, interface partners, support teams and other module consultants. Monitoring SAC
Office WUSS packages.
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring and analyzing performance issues to ensure service standards. Supporting IT governance and audit requirements operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation
experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported.
the assigned applications. Supports the product owner with operational issues. Prioritizes the scope of product backlog for the assigned applications. Supports the AWM Processes "Deliver & Operate IT Technology"
IT experience Experience with VIP and End-user support Experience with technical documentation and standard infrastructure, network and general integration issues Experience in the operation of Linux Servers and/or
experience
Engineering, Sciences Experience with VIP and End-user support Experience with technical documentation and standard infrastructure, network and general integration issues Experience in the operation of Linux Servers and/or