Reference: CPT007089-ME-1 IT TECHNICAL SUPPORT MANAGER Roodepoort Minimum requirements: Bachelor's degree related field Proven experience in a technical support management role (minimum 5 years) Good understanding strong problem-solving skills Experience with support ticketing systems and customer relationship management
field
performance through effective collaboration and support Responsibilities: Sales Growth and Strategy: • relationships with dealers • Provide feedback and support to dealers to enhance their sales performance. continuously improve support and service standards. Dealer Development and Support: • Identify and facilitate their sales targets. • Resolve issues and provide solutions to support dealer success. Operational Excellence: performance, providing guidance and support to address any issues. • Ensure alignment with company objectives
performance through effective collaboration and support Responsibilities: Sales Growth and Strategy: • relationships with dealers • Provide feedback and support to dealers to enhance their sales performance. continuously improve support and service standards. Dealer Development and Support: • Identify and facilitate their sales targets. • Resolve issues and provide solutions to support dealer success. Operational Excellence: performance, providing guidance and support to address any issues. • Ensure alignment with company objectives
striving for success Support Disciplinary Actions: Handle misconduct matters, issue corrective documents and measure performance, then act accordingly Support Sales Stages: Guide your team through sales processes Resolve Complaints: Handle and resolve customer issues efficiently Devise Strategies: Create sales techniques
striving for success Support Disciplinary Actions: Handle misconduct matters, issue corrective documents and measure performance, then act accordingly Support Sales Stages: Guide your team through sales processes Resolve Complaints: Handle and resolve customer issues efficiently Devise Strategies: Create sales techniques
and weaknesses of agents, providing the required support to help them achieve targets. Provide regular feedback schedules promptly, resolving any issues that arise. Manage behavioural issues and implement disciplinary processes 1 coaching, addressing trends and non-adherence issues, and ensuring quality performance management. Employ employee records and documentation. Address IT issues promptly to minimize downtime. Collaborate with
objective) Responsible for designing, developing, and supporting SAP applications. Key Performance Areas: Design language. Analyse, troubleshoot, and resolve SAP issues in a timely manner. Collaborate with functional ensure optimal performance. Provide technical support and training to end-users. Stay updated with the
objective) Responsible for designing, developing, and supporting SAP applications. Key Performance Areas: Design language. Analyse, troubleshoot, and resolve SAP issues in a timely manner. Collaborate with functional ensure optimal performance. Provide technical support and training to end-users. Stay updated with the
finalisation, and resolution of process & technical issues. They run small projects or are responsible for their functional area and will pro-actively address issues that arise on projects. A Senior Business Analyst organisation as appropriate, to obtain the requisite support in a timely and efficient manner and ensures access delivery of services. Provide 2nd / 3rd line SAP support. Maintain and expand contact at senior levels in experience in S4/HANA using Fiori. Desirable: End user support experience. S4/HANA cloud experience. 3 to 5 Years