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system as per approved requests; Resolve first (1st) line enquiries timeously and effectively; Ensure footprint
•Install/Upgrade VoIP servers when required •Provide 1st & 2nd line support for client reported issues • 5 Years'
company superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact
To ensure specialist 2nd tier user support on more complex processes and functionality within one of the specialised areas of Asset Management, Inventory Management and System Administration, or Procurement Integration. Keep up to date with different aspects of each new system and enhancement initia
➢ Problem resolution and troubleshooting, 1st and 2nd line / level ➢ Provide 24 x 7 support or during