Performance Indicators:
DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: SERVE as the incident owner and manage the end-to-end lifecyle of the ticket until resolution as the next
opportunity to grow your 1st and 2nd line support skills Apply now 1ST / 2ND Line Support Engineer : Onsite
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Telephone Support Replace faulty devices. Provide 1st line support of telephone infrastructure. Asset Management verification. AV Support Attend to AV requests. Attend to 1st line AV problems and escalate matters to Lead: Business
and support layer. Assist with escalations from 1st line support engineers Provide 2nd line data centre
issues, serving as the escalation point for the 1st line (desktop) support technicians. Respond to after-hours Collaboration: Lead and guide a small team of 1st line support technicians, providing mentorship and
Responsibilities:
per approved requests;
⪠Resolve first (1st) line enquiries timeously and effectively;
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system as per approved requests; Resolve first (1st) line enquiries timeously and effectively; Ensure footprint