your knowledge, investigative and problem solving support skills. To keep customers regularly updated through diagnosis and communication. To interrogate and analyse log files to aid investigation. To query SQL databases post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time ELP Backend experience Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications your knowledge, investigative and problem solving support skills. 5.To keep customers regularly updated through and communication. 7.To interrogate and analyse log files to aid investigation. 8.To query SQL databases
and technical service enquiries through inbound calls and provide end-to-end service.
Main
OTHER
supervision
To ensure that every day query is logged accordingly.
Ensure that customers
progress of queries logged but not resolved.
Ensure that the customers are called and the resolution
Ensure that progress of every query logged is monitored until resolution.
guide you to learn how to provide the following support to the business Planning Build test cases in TestRail walkthroughs of test sprints/plans. Process Identify, log and verify defects in a defect tracking system (JIRA defects in production. Sign-off on new releases. Support Support stakeholders of all projects impacting your Provide first line support and root cause analysis of production issues. Test issues logged by TechOps and Onboarding teams (as logged via JIRA) Support 3rd Party test requests as logged by Channels, clients
workflow and ABAP. Line Manager : HCM Systems Support Manager Number of Direct Reports : None Job Specification: and all relevant documentation (SOLMAN, CBR, CBR Log, F/TDS, workflow) is kept up to date Develop quality SAP module consultants (applications and user support staff) SAP Workflow maintaining existing workflow use of SAP with the support team and key business users Ensure that all SOLMAN calls are resolved within that regular feedback on all SOLMAN calls is provided to the SAP Support Team as well as business stakeholders
needs. Responsibilities include making outbound calls to generate interest, presenting life insurance deals. Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance
needs. Responsibilities include making outbound calls to generate interest, presenting life insurance deals. Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
requests sent to the Director: Filter and transfer calls and meeting requests, Management of mail (paper (personnel information, holidays' track record, etc.), Support the assistant's team and back them up when needed
requests sent to the Director: Filter and transfer calls and meeting requests, Management of mail (paper (personnel information, holidays' track record, etc.), Support the assistant's team and back them up when needed