Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Required
services technical lead. This role provides on-site support as required by customers as well as management superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact for all projects relationship with customer teams Ensure logging of all support requests within a ticketing system (either Proactively ensure a high level of availability for all supported services Participate in the company standby schedule related for L2 certified desktop/infrastructure support technicians.
Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) - Strong IP
client requires the services of a SAP Finance Support Consultant on a contract basis. POSITION : Contract relationships Team management and delivery of application support outcomes within the FI-CO-PS domain (at least 4 implementations, as well as at least 4 years of application support experience in FI-CO) S/4HANA experience in FI-CO Experience in application support and application development during support - which includes handling
The ideal Customer Support candidate would be a good fit with the team and culture. The role would best with Sales Manager as required. Reviewing weekly call-off report in conjunction with Sales Manager to checks, chase constk reports. Small customer sales calls as required. Review special pricing in advance of tally as conducted by accounts. The ideal Customer Support candidate must have their own transport that is work alone . Experience Customer services / sales support experience. Experience in the food industry preferable