IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town from IT Service delivery perspective. IT Service Management and Delivery - Lead Service delivery Reviews Internal stakeholders. Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business Compliance Information Security as part of Service Delivery of client processes. Shoulder responsibility
their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions Lead client engagements to ensure consistent service delivery; Contribute to business development in select
is looking for a Service Delivery Manager to join their team. The Service Delivery Manager (SDM) is responsible internal and external customers and monitor service delivery teams to ensure agreed targets and quality
ong>
With intensifying competition, service delivery manager requirements are dramatically escalating spectrum. Today, almost every industry requires service delivery managers to meet end-user demands, solve customer satisfaction. The service delivery manager roles and responsibilities are varied, and the service delivery manager which a service delivery manager works. Common service delivery manager skills and service delivery manager methodologies are in place to support outstanding service delivery
must. About: With intensifying competition, service delivery manager requirements are dramatically escalating spectrum. Today, almost every industry requires service delivery managers to meet end-user demands, solve customer satisfaction. The service delivery manager roles and responsibilities are varied, and the service delivery manager which a service delivery manager works. Common service delivery manager skills and service delivery manager methodologies are in place to support outstanding service delivery Developing a deep understanding of projects
must. About: With intensifying competition, service delivery manager requirements are dramatically escalating spectrum. Today, almost every industry requires service delivery managers to meet end-user demands, solve customer satisfaction. The service delivery manager roles and responsibilities are varied, and the service delivery manager which a service delivery manager works. Common service delivery manager skills and service delivery manager methodologies are in place to support outstanding service delivery Developing a deep understanding of projects
IT Infrastructure Service Delivery Manager Ensure Service Support and Service Delivery processes are in professional ITIL and ITSM frameworks Mangement of service delivery, managed services, shared services, COE services
key accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence projects with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews and compliance and information security as part of service delivery. Work with internal audit teams to meet compliance enterprise business processes, IT processes, and service delivery; Proficient in MS Office, MS Project, and Requirements: Minimum 8 – 12 years managing IT service delivery for large BPO client relationships (800 seats);
work electronically
all work electronically
Service delivery to ensure customer satisfaction: schedules in order to manage achievement of service delivery goals
Maintain effective people