Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control)
Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control) Manage Planning) Management Reporting Implement /Review/ Renew SLA agreements and maintain or improve profitability Managing adherence to client and service providers SLA's. Oversee operational Service Delivery / Client Satisfaction Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis. Chair are operating at optimal levels and that customer SLA's are being adhered to. Ensure that the operation
outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving customer
outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving customer
documents to resolve queries efficiently and within SLA. 3rd Party Management · Build and maintain healthy
Build trust by delivering on commitments as per SLA's and conduct post-delivery satisfaction surveys Deliver operational schedule and execute tasks as per agreed SLA's. Notify appropriate audience in event of failure Action administrative ad-hoc requests as per agreed SLA's Perform maintenance on existing software modules
Build trust by delivering on commitments as per SLA's and conduct post-delivery satisfaction surveys Deliver operational schedule and execute tasks as per agreed SLA's. Notify appropriate audience in event of failure Action administrative ad-hoc requests as per agreed SLA's Perform maintenance on existing software modules
Manage operational schedules and tasks as per SLA's. Handle ad hoc extract and report requests. Perform
customers. Candidate must have experience dealing with SLA, Services and contract management within the Engineering
report accordingly. Implement & drafting of SLA's and Company Policies and Procedures. Discover profitable