Duties and responsibilities
- Logging and tracking of incidents and requests.
- Perform initial investigation, assign ticket priorities and follow each ticket through to
resolution and ticket closure.
- Analyse incidents to determine problems and driving the
attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front
attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front
Proven work experience as a First Line Support Technician or Helpdesk Support Technician. Minimum 2 year
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients. Duties & Responsibilities Build the bond between our br
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients. Duties & Responsibilities Build the bond between our br
issues and incidents Log and track all support requests in the helpdesk system Escalate complex issues to
issues and incidents Log and track all support requests in the helpdesk system Escalate complex issues to
knowledge base. Proven experience in a technical support or helpdesk role. Proficiency with HaloPSA or similar
upgrades.