Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
company based in the Midrand area to give office support to other staff members, data capturing, reporting
known global organisation requires a Payroll Supervisor for the Johannesburg North branch to manage a
team of creditors clerks, providing guidance, support, and training as needed
Reference: NFP014615-AND-1 Take the Lead in Actuarial Excellence Are you a Qualified Actuary or at least one exam away from qualifying, with over 6 years of experience? Step into a pivotal role where your expertise in financial reporting and valuation will shine Brief Summary: Become a key player in
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
individual who will primarily be required to supply support to the external sales team to free them up to service that customers receive excellent service. Sales Support will also provide administrative backup to Sales