Duties and responsibilities
- Logging and tracking of incidents and requests.
- Perform initial investigation, assign ticket priorities and follow each ticket through to
resolution and ticket closure.
- Analyse incidents to determine problems and driving the
attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front
attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front
services capacity, preferably on a technical support helpdesk. • A strong technical background relating
About the Client: Get ready to dive into the cutting-edge world of Information Technology Our client is not just your typical IT support service, they're your trusted partner in all things tech. Imagine a seamless, modern approach to IT solutions that's all about reliability, efficiency, and persona
Proven work experience as a First Line Support Technician or Helpdesk Support Technician. Minimum 2 year
en work experience as a First Line Support Technician or Helpdesk Support Technician.
basic office support functions and effectively escalate IT related issues to the Helpdesk. Keep record
Experience Previous experience in a technical support or helpdesk role is preferred. Experience with Windows
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients. Duties & Responsibilities Build the bond between our br