particularly: MS Office 365 - SharePoint
Certifications will be essential such as JNCIP, CCNP, ITIL 5 years' experience in a network engineering role on JUNIPER, CISCO, or ARISTA equipment. Strong problem-solving skills and the ability to troubleshoot
PROVIDE oversight of all requests, incidents & problems as the next Service Desk Supervisor sought by environment. Applicants must have Matric/Grade 12, an ITIL Certification including A and N. You will require DUTIES: Oversee 100% of the requests, incidents and problems. Manage and coordinate urgent and complicated REQUIREMENTS: Matric /Grade 12 Essential. Certifications in ITIL Service Management. A & N. Advanced Excel. Project
on service delivery with a solid understanding of ITIL Foundation and COBIT frameworks. DUTIES: Infrastructure management. Incident & Problem Management - Establish and maintain Incident and Problem Management processes and Development teams to investigate and resolve problems and incidents, ensuring root cause analysis is operational hands-on management. Strong understanding of ITIL Foundation and COBIT frameworks. Excellent leadership cross-functional teams. In-depth knowledge of Incident, Problem, Change, and Release Management processes and tools
Tech with industry recognized certifications like ITIL/ ITSM, PMP Work Experience Requirements: • Minimum Tech with industry recognized certifications like ITIL/ ITSM, PMP Work Experience Requirements: • Minimum
technical issues, providing guidance on IT related problems, and ensuring smooth operation of end user computing satisfaction through effective communication and problem resolution. Build and maintain positive relationships technologies and methodologies. Certifications (Preferred) ITIL Foundation - (nice to have to have but not required)
management; Establish and maintain incident and problem management processes to minimise service disruptions and development teams to investigate and resolve problems and incidents, ensuring root cause analysis is focus on service delivery; Strong understanding of ITIL Foundation and COBIT frameworks; Excellent leadership cross-functional teams; In-depth knowledge of incident, problem, change, and release management processes and tools;
a Major Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include Degree in IT advantageous. Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous) decision-making skills. Ability to analyse and resolve problems. Fluent verbal and written English communication
a Major Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include Degree in IT advantageous. Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous) decision-making skills. Ability to analyse and resolve problems. Fluent verbal and written English communication
solution delivery, and platform incident and problem management. This leadership position involves both Service Management disciplines and frameworks such as ITIL and Change Management. Experience with Lean Agile culture. Knowledge of and/or certification in SRE, ITIL, or related IT Management processes. Experience