are seeking an experienced IT Service Management (ITSM) Specialist to join our Service Management team ideal candidate will have extensive experience with ITSM platforms and solutions, such as ServiceNow and improving ITSM processes and practices. Key Responsibilities: Configure, administer, and support ITSM platforms platforms and solutions. Implement and maintain ITSM processes and practices. Provide training and knowledge experience with ITSM platforms and solutions. Proficient in implementing and improving ITSM processes and
Service management Strong technical knowledge in ITSM tools, incident, problem and change enablement Excellent problem-solving skills ServiceNow certifications (ITSM fundamentals, CSDM, CMDB). Team-Player (working supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow, BMC Remedy role of subject matter expert (SME) on ITSM related topics: ITSM processes, foundation data, governance
management
from engineers and completing the call Working (ITSM) to update and complete call statuses. Handling client. Updating and completing feedback of calls on ITSM. Creating job cards for engineers. Managing engineers
from engineers and completing the call Working (ITSM) to update and complete call statuses. Handling client. Updating and completing feedback of calls on ITSM. Creating job cards for engineers. Managing engineers
of ITIL and ITSM such as Problem-Incident-Change processes
and maintenance. Incident and Request Management. ITSM ServiceNow Knowledge. Salary Market Related
and maintenance. Incident and Request Management. ITSM ServiceNow Knowledge. Salary Market Related
control, IM, PM, CM, documentation, end-user support, ITSM, etc.)
Antd o HTML 5 o BitBucket/Github · Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool