top-notch customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause quality assurance. Role & Responsibilities: Audit transactions to ensure quality standards; Create calibration sessions and build a call library; Conduct audits and onboarding for new hires; Present performance minimum of 2 years in a quality role; Strong analytical, problem-solving, and decision-making skills;
transactions, compiling and analyising of data, perform audits, assist with budgets and financial forecasting multiple tasks with deadlines Detail Orientated Analytical Skills Leadership skills Advanced Excel skills
motivated Trainer with BPO experience to inspire and develop their team. This role plays a crucial part in ensuring tasks effectively. Role & Responsibilities: Develop and implement training programs as directed; Facilitate experience; Expertise in team development; Results-oriented with strong analytical and planning skills; Adaptability
customer service experiences. Key Responsibilities: Develop and implement work plans; Facilitate courseware experience in team development and training groups of 20 or more; Strong analytical, facilitation, and
required financial reports.
policies and financial regulations. Assist with basic audit information and regulatory reviews. Support the
policies and financial regulations. Assist with basic audit information and regulatory reviews. Support the
submit required financial reports. Assist with audits and regulatory reviews. Contract Management Assistance:
submit required financial reports. Assist with audits and regulatory reviews. Contract Management Assistance:
required financial reports.