To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Reference: CPT003672-Amy-L-1 Do you experience as an Internal Sales consultant where you have worked
Reference: CPT003672-Amy-L-1 Do you experience as an Internal Sales consultant where you have worked
Maintain fixed asset register and handle monthly P&L responsibilities. Office Management & Administration:
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
Negotiation Skills; Understand the basics of a P&L and how it influences commercial decisions; Demonstrate
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management