are logged into the system (Ignite and Siebel)
INDICATORS Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when and SharePoint services. Administrative duties: Logging Hours worked, Follow call procedures, Booking in systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise compliance. Skills in documenting processes, call logs, and service reports accurately for future reference
INDICATORS Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when and SharePoint services. Administrative duties: Logging Hours worked, Follow call procedures, Booking in systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise compliance. Skills in documenting processes, call logs, and service reports accurately for future reference
purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically Absa support teams. Ensuring that all incidents logged in Service Now are resolved remotely within the service level agreement. Ensuring that incidents logged in Service Now that cannot be resolved remotely to all problem related incidents that have been logged in Service Now and not resolved within the set
within client organisations.
Duties:
Logging of calls in the helpdesk system.
Resolution
/>Resolution time for issues. Number of calls logged and resolved. Client satisfaction scores. T
aking calls
compliance. Skills in documenting processes, call logs, and service reports accurately for future reference
solutions (VSAT, FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our Usage Reports. Following and Maintaining call logging procedures. Fault finding reports, incident reports MS Office Suite as well as an ITIL based call logging program. Certification in A N or relevant field
(essential): API's HTTP Microservices CORS Authentication Logging RESTful Databases Analyzing query performance Writing systems Distributed tracing Debug using application logs Web browser console Postman Testing Performance
Death/Benefits Claims Logging Clerk , in Marshalltown, Johannesburg. Responsibilities: Logging of claims onto
walkthroughs of test sprints/plans. Process Identify, log and verify defects in a defect tracking system (JIRA production issues. Test issues logged by TechOps and Onboarding teams (as logged via JIRA) Support 3rd Party Party test requests as logged by Channels, clients and KAM's. Maintenance Ensure Test ENV integrity at all
/>