Log service desk incidents and requests received via email or telephone as per call logging procedures
procedures.
Respond to logged incidents or requests within the agreed SLA, and update ticketing system
executed E.g. Backup tape changes, health checks and log monitoring.
Client visits desk side support
infrastructure.
Support or CCTV, PABX & Call logging systems (3CX).
Imaging and configuration of
resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd Line Support tiers information-requests from various sources (phone, email, logging-system integration, etc.) for the purpose of providing customer in respect of incidents and service requests logged. Telephonically and remotely identify, diagnose or eliminated. Ensure that a Problem Ticket is logged in the event of repeated incidents and attached information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are completed
/>Coordinate the organizing and logging incoming PPAP parts into the QCHOLD PPAP Parts Log
Ensuring parts review
/>Disposition PPAP parts status in the PPAP Parts Log
Ensure part conformance to drawings, with or
drive
Ensure parts with created files are logged into the PPAP catalogue and assigned to SDM
patching and vulnerability remediation.
skills with the ability to troubleshoot application logs.
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development department Helpdesk admin - logging and following up on calls Log calls on behalf of clients Test
effectively. Tracking and Logging: Maintain meticulous tracking and logging practices aligned with project
Docker and Kubernetes. Familiar with monitoring and logging tools such as Prometheus, Grafana, ELK stack, and Implement observability solutions, including logging, monitoring, and alerting. Automate repetitive
Kubernetes.