Location: Menlyn Maine, Pretoria Hybrid Work Model: Three days a week at the office Industry: Financial Consulting with fellow colleagues, other teams, managers & executives concerning enhancements and development written communication skills. Stress management skills. Time management skills. Target orientated. Decision-making
Location: Menlyn Maine, Pretoria Hybrid Work Model: Three days a week at the office Industry: Financial Consulting with fellow colleagues, other teams, managers & executives concerning enhancements and development written communication skills. Stress management skills. Time management skills. Target orientated. Decision-making
Location: Menlyn Maine, Pretoria Hybrid Work Model: Three days a week at the office Industry: Financial settlement reconciliations. Experience in Dispute Management Systems will be advantageous. Banking experience written communication skills. Stress management skills. Time management skills. Target orientated. Decision-making
Location: Menlyn Maine, Pretoria Hybrid Work Model: Three days a week at the office Industry: Financial settlement reconciliations . Experience in Dispute Management Systems will be advantageous. Banking experience written communication skills. Stress management skills. Time management skills. Target orientated. Decision-making
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
Duties:
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
with the business strategy.
Planning and managing the integration activities between applications
and infrastructure.
Escalates impediments, manages risk, helps assure value delivery and helps drive
project and or programmes of which 2-3 years management.
Experience in Infrastructure and IT Application
balances Agile leadership and project/program management.
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Please note that if you
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Day-to-Day Responsibilities:
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)