Purpose:
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
experience as a systems administrator or similar position
Good computer skills (MS Office, MS Excel, PowerPoint)
Proficiency in English Well-organized with good time management
Excellent verbal and written communication
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
Responsibilities Front Office Management:
and technical service enquiries through inbound calls and provide end-to-end service.
Main
probing techniques are used to establish relevant information.
Be able to effectively communicate
accordingly.
Ensure that customers are informed as to the progress of queries logged but not resolved
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
ï§ Manage daily administrative tasks pertaining to the
reservations system.
ï§ Responsible
contracted rates received from sales.
ï§ Manage all booking portals, including API connections
connections and OTA
platforms.
ï§ Create and manage allocations.
ï§ Identify peak and low periods
the Reservations Manager with inventory
management.
ï§ Generating systems reports weekly &
Requirements:
ï§ System knowledge NebulaCRS, Nebula Call Centre, OPERA,
OPERA Cloud &
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