Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
imperative that accurate information is provided to the customer and that calls which cannot be resolved limited to):
System Specification
established wealth management company is looking for an ERP consultant to manage and implement their platform. They will be responsible for the project management, implementation and configuration Sage X3 across support and training. Responsibilities: Plan and manage system infrastructure and service providers to enhance Team continuously. Integrate Sage systems with other operational systems, perform data analysis, provide provide data extracts for finance and audits, manage data imports/exports, monitor batch accounting tasks,
needs, market trends, and competitor activities. Manage the entire product life cycle, from launch to sustaining Communicate stock status per channel to Product Managers. Develop promotional campaigns tailored to specific sustainability. Ensure income targets are met and manage risks to achieve goals. Analyze performance against including sell-out management, to establish profitability. Market Share Management: Understand buying buying potential by channel. Manage catalogue requirements and incentive programs. Conduct market surveys and
operations. The CIO will oversee the use of Information technology (IT) in our company. You will be the the company's IT strategy and ensure that all systems necessary to support its operations and objectives acumen are critical to be effective. Lead a team managing all aspects of IT (Software) with delivery across all application development initiatives are well managed and delivered to meet expectations on functionality technological systems and platforms to improve customer experience. Plan the implementation of new systems and
Manage team managing all aspects of IT (Software) delivery across multiple functions Identify risks and all Application development initiatives are well managed and meet expectations on functionality, timeliness technological systems and platforms to improve customer experience. Plan the implementation of new systems Provide technological infrastructure (networks and computer systems) in the organization to ensure optimal performance advantage Analyse the costs, value, and risks of information technology Matric BSc Degree: Computer Science
market trends, and competitor activities.
Market Share Management:
Purpose:
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
experience as a systems administrator or similar position
Good computer skills (MS Office, MS Excel, PowerPoint)
Proficiency in English Well-organized with good time management
Excellent verbal and written communication
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
Responsibilities Front Office Management: