responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based queries to back office, team leader/supervisor/manager for further investigation • Ensure effective communication communication to clients, delivering high level of call centre service and telephone etiquette • Record all client YEAR RELEVANT WORKING EXPERIENCE (DEBT COLLECTION) Market Related with benefits Medical Aid Provident Fund
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) Computer literate (Intermediate) Monthly Salary: Market related
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Altron FinTech operates as a division of Altron, a market leader in the ICT sector. For over 50 years, Altron services, card personalisation and issuance, credit management software as well as debit and credit card payment payments and value-added services to the consumer market. The successful candidate will be responsible for position. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound application queries Assist with general product queries Contact customers to provide installation and training
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) Computer literate (Intermediate) Monthly Salary: Market related
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration rectify deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
monthly targets. Know how to speak with our target market of medical professionals. Make a noticeable contribution A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility