of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
soft skills when dealing with difficult customers.
Ensure correct listening skills and probing
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
>KNOWLEDGE AND SKILLS:
employee training and development, fostering a skilled workforce capable of delivering exceptional customer
Reference: BOK004492-CMB-1 Skills Trainer required by recognised fast food Franchise Qualifications: employee training and development, fostering a skilled workforce capable of delivering exceptional customer
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English Excellent Telephone Etiquette Excellent Interpersonal skills. Driven and strong Character to close on Leads
Reference: BOK004492-CMB-1 Skills Trainer required by recognised fast food Franchise Qualifications: employee training and development, fostering a skilled workforce capable of delivering exceptional customer
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English Excellent Telephone Etiquette Excellent Interpersonal skills. Driven and strong Character to close on Leads
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial Strong verbal communications and report writing skills Apply now: If you are interested in this opportunity
company. Excellent English and problem-solving skills required. Requirements: Clear Criminal Record, international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus