appropriate stakeholders. Excellent communication skills in both English and Mandarin are essential for application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements communications skills. Organisational and prioritisation skills. Technology and system savvy. Numeracy skills. Ability
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based at products or services as well as great customer service skills. Provide support and offer information as needed communication to clients, delivering high level of call centre service and telephone etiquette • Record all client
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) and public holidays) High level of interpersonal skills Able to function well as part of a team Excellent attention to detail Excellent customer service skills Motivated, positive, can-do attitude and approach
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and public holidays). High level of interpersonal skills. Able to function well as part of a team. Excellent attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and approach
Great active listening skills Exceptional interpersonal and rapport building skills. A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) and public holidays) High level of interpersonal skills Able to function well as part of a team Excellent attention to detail Excellent customer service skills Motivated, positive, can-do attitude and approach
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and public holidays). High level of interpersonal skills. Able to function well as part of a team. Excellent attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and approach
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that programmes and/or interventions in line with Workplace Skills Plan (WSP), developmental plans, performance plans Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that programmes and/or interventions in line with Workplace Skills Plan (WSP), developmental plans, performance plans Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme