style="text-align:center">Customer Service Agents
Based
soft skills when dealing with difficult customers.
Ensure correct listening skills and probing
>KNOWLEDGE AND SKILLS:
EDUCATION
soft skills when dealing with difficult customers.
KNOWLEDGE AND SKILLS:
EDUCATION
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and public holidays). High level of interpersonal skills. Able to function well as part of a team. Excellent attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and approach
Great active listening skills Exceptional interpersonal and rapport building skills. A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and public holidays). High level of interpersonal skills. Able to function well as part of a team. Excellent attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and approach
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that programmes and/or interventions in line with Workplace Skills Plan (WSP), developmental plans, performance plans Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that programmes and/or interventions in line with Workplace Skills Plan (WSP), developmental plans, performance plans Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
Great active listening skills Exceptional interpersonal and rapport building skills. A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role
To make contact with existing and/or potential clients who could benefit from our services within Testing Testing, Inspection and Certification. The call centre agent will support the business developer by securing ability Communication and consultation abilities Key Skills Chat channels CRM Dialler navigation Data capturing Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork & support others, Open mind and willing to learning new skills Proficient in Microsoft 365 Proficiency in both