style="text-align:center">Customer Service Agents
Based
soft skills when dealing with difficult customers.
Ensure correct listening skills and probing
>KNOWLEDGE AND SKILLS:
EDUCATION
appropriate stakeholders. Excellent communication skills in both English and Mandarin are essential for application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements communications skills. Organisational and prioritisation skills. Technology and system savvy. Numeracy skills. Ability
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage proficiency and navigation skills around a PC, including the internet, good keyboard skills – for accurate data
soft skills when dealing with difficult customers.
KNOWLEDGE AND SKILLS:
EDUCATION
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based at products or services as well as great customer service skills. Provide support and offer information as needed communication to clients, delivering high level of call centre service and telephone etiquette • Record all client
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) and public holidays) High level of interpersonal skills Able to function well as part of a team Excellent attention to detail Excellent customer service skills Motivated, positive, can-do attitude and approach
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and public holidays). High level of interpersonal skills. Able to function well as part of a team. Excellent attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and approach
Great active listening skills Exceptional interpersonal and rapport building skills. A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role
To verify and update if necessary all personal contact information for clients including the Medical Aid experience • 2 years proven client service/call centre experience. • Good time management • Proactive Good written and verbal communication skills • Good negotiation skills and effective in dealing with customers Office, especially Excel, Word and Microsoft Outlook skills • Individual life policy administration knowledge