reservations system.
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
experience as a systems administrator or similar position
Good computer skills (MS Office, MS Excel, PowerPoint)
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
Technologies
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools (Dreamtec experience
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
System Specification
As an Occupational Health Nurse, you will play a critical role in promoting and maintaining the physical />
KPA1: Healthcare & Nursing duties: Day-to-day on the job training of Enrolled Nurse Auxiliaries and Care Providers during your shift to ensure the best nursing practice Ensuring carer allocations are in line allocation resident-carer ratio, and that care given by nursing team is of high standard Attending to wound & Hand-over on completion of shift and ensure files in nursing station are up to date WCA Weekly reports (Daily medicine file, as signed off by the Registered Nurse Implementing and adhering to infection control measurements
Our Client is looking for a GDS System Operator, in a hybrid working position (Sandton). Job Summary: be highly skilled and motivated within Flight Systems. The ideal candidate will have extensive experience Global Distribution Systems (GDS) with a focus on Amadeus and Galileo. The Flight Systems Specialist will managing, optimising, and supporting our GDS flight systems to ensure seamless travel operations and excellent maintain the Amadeus and Galileo GDS systems. Ensure the systems are functioning optimally, and troubleshoot
for a Quality Systems Specialist to be based full time at our offices. The Quality Systems Specialist will do the administration of the Quality management system ensuring compliance to ISO9001. Input into Environmental administration Exposure to management of Quality Management Systems Training and presentation to all levels within participation Coordinating Customer Satisfaction Survey calls and requesting results Collating Training sessions