Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools (Dreamtec experience
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
System Specification
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets initiatives at call centre level Compliance with rules and regulations (financial systems and personal personal conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure well
As an Occupational Health Nurse, you will play a critical role in promoting and maintaining the physical />
Our Client is looking for a GDS System Operator, in a hybrid working position (Sandton). Job Summary: be highly skilled and motivated within Flight Systems. The ideal candidate will have extensive experience Global Distribution Systems (GDS) with a focus on Amadeus and Galileo. The Flight Systems Specialist will managing, optimising, and supporting our GDS flight systems to ensure seamless travel operations and excellent maintain the Amadeus and Galileo GDS systems. Ensure the systems are functioning optimally, and troubleshoot
The Senior Systems Administrator is responsible for maintaining, implementing, and enhancing the configuration configuration of the Business Services Systems. The position requires an understanding of company strategy analyse and create detailed documentation of business system and user needs Consult with IT and business resources Co-ordinate business sign-off for any developments and/or system changes Ensure continuing operational quality the complexity of sigma logs Business and/or system functional business knowledge R80k pm CTC (Inclusive
seeking motivated graduates to join our team as Call Center Digital Customer Service Representatives
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English