Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet schedules; Active listening skills and ability to operate with minimal supervision; Multi-tasking abilities
for best possible service delivery Compliance and Risk Management: Defined legal, statutory and regulatory compliance is maintained at the required standards Operational risk and governance structures, measures and frameworks department to assist with financial goals and targets Operating Model: Meet delivery objectives through working and linked to the department / project Resolve operational performance variations and problems and escalate targets/objectives are met and operate in a supportive manner to achieve successful delivery Operational Implementation
the division by managing and coordinating the operational financial activities and ensuring adherence to performance and driving appropriate actions through Operational Managers Managing and driving weekly scorecard policies and procedures, internal controls and reducing risk within the division Ensuring that the financial
quarterly and annual managements reports for submission. Risk Management - Ensure all departments comply with of work activities to ensure achievement of operational objectives - coersive coaching - transformational
trainee learning, and motivate the team; Support operations during the nesting period; Identify and close like reporting attendance, handling tool-related risks and issues, and updating client reports. Requirements:
reliable, honest, trustworthy and passionate. To operate the company vehicle in a safety oriented manner business Our Drivers need to have the ability to operate in a demanding environment, and be committed to site in Cape Town Extensive knowledge of the operating / geographic area in which you are working, including
reliable, honest, trustworthy and passionate. To operate the company vehicle in a safety oriented manner business Our Drivers need to have the ability to operate in a demanding environment, and be committed to site in Cape Town Extensive knowledge of the operating / geographic area in which you are working, including
members; Support operations during the nesting period; Collaborate with Operations and Customer Experience
implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS:
implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS: