Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
relevant experience Competencies Sales operations Call centre management Computer literacy Target-driven Financial
relevant experience Competencies Sales operations Call centre management Computer literacy Target-driven Financial
Strategic and Operational Call Centre Control and reporting Budgeting, expense management and audit R70
Strategic and Operational Call Centre Control and reporting Budgeting, expense management and audit R70
JOB REQUIREMENTS: Ideally experience in Managing a Call Centre or Help Desk operator position Own transport is essential Be fully Bilingual – English and Afrikaans JOB DUTIES: Office Admin and Co-ordination Reception and Call Centre operations Data capturing and updating of all client records on E
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies to improve team productivity and overall performance through incentives Conduct regular team meetings to communicate goals, targets, and updates, fostering a p