Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance industries 2 years in a 2IC or team leader role within a large contact centre Excellent interpersonal communication
Call Centre Team Leader, Illovo - Johannesburg
Market
managing the call centre sales team who process Inbound calls.
Help the team to achieve weekly
/>Previous experience managing call centre staff
Call Centre Knowledge, Good admin skills
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Drive the performance and motivate the team on a daily
Manage the sales management systems
responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement Management. 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality members of team Scripting Ability to lead team members Experience in Team management/ leading a team / coaching right thing 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality members of team Scripting Ability to lead team members Experience in Team management/ leading a team / coaching
Legal Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center for overseeing the day-to-day operations of the team, ensuring efficiency, productivity, and adherence company's continued success. - Manage and lead a team of Legal Collections professionals, providing guidance guidance, support, and training - Monitor team performance, including call quality, adherence to collection individual performance targets - Conduct regular team meetings to communicate targets, expectations, and
responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality members of team Scripting Ability to lead team members Experience in Team management/ leading a team / coaching
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part part of their Team.
This role requires the incumbent to successfully achieve the requisite regulatory
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications Visitors) , in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
overcome these difficulties.
in Cape Town About the Job: We're seeking a Team Leader to join us in Cape Town Your role? Lead our Key you'll make sure our team processes run smoothly. About You: Are you a natural leader with great organizational energy and passion for people development to our team. Experience: Certification or 2-5 years' experience experience in leadership roles, preferably in Contact Centres. Strong communication and leadership skills are Apply now and be part of our team's success in Cape Town Team Leader Team Leader