JHB000555-EM-1 Unified Endpoint Management – Technical Specialist to be responsible for the verification with VIP and End-user support Experience with technical documentation and standard operating procedures
experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience Speaking advantage (not a pre-requisite) GROUP IT experience advantage (not a pre-requisite) Advanced skills (both verbally and written) with both technical and non-technical colleagues / users. ROLE: Consulting GROUP IT architecture processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning with focus on TLM. Supporting the development of technical recommendation with respect to TLM. Updating &
and End-user support
(Incident Management) tickets
Datasphere Platform as per define SLAs. Raise and lead tasks PM (Problem Management) tickets as identified Changes and Tasks) Create and update management and technical documents in Confluence. Standby, shift work and
Datasphere Platform as per define SLAs.
(both verbally and written) with both technical and non-technical colleagues/users.
Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS SAP Analysis for Office is beneficial. coordination of the technical implementation as well as the definition and execution of technical test cases. requirements with the business departments. Your technical background should enable you to understand the
(both verbally and written) with both technical and non-technical colleagues/users. Knowledge of SAP Mobile