monitor and observe software reliability in the supported environment
monitor and observe software reliability in the supported environment Handing of incidents and changes in with the defined Service Level Agreements Work in a team environment to improve services throughout the entire Development Life Cycle Managing projects / processes Support Product in an Agile approach by proactively managing organisational Agile Working Model Supports the Product owner to shape the Product roadmap Coordination between between development and support environments Assisting with the business cases Requirements management: Eliciting
solutions to improve the support of (new) business processes Support the functional team with issues and provide process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Monthly
to improve the support of (new) business processes
process IT Operations (IT.03 Monitor and Operate IT Product) Controls the overall release and change management operational quality for the assigned applications. Supports the product owner with operational issues. Prioritizes scope of operations of the applications to the product owner for the assigned applications. Prioritizes operational scopes for in the product backlog for the assigned applications. Supports the AWM Processes "Deliver
control of the responsible SAP Systems
proposed system solution to IT Project Manager / Leader and User
proposed system solution to IT Project Manager / Leader and User Develop systems solutions in line with Review and present proposed system solution to IT Product Owner. Ensure that the following steps in the Development
maintenance tasks together with other infrastructure teams. Requirements: Degree or Diploma in Computer Science Engineering, Sciences Experience with VIP and End-user support Experience with technical documentation and standard maintenance tasks together with other infrastructure teams Continuously working on improving operational stability maintenance topics Interact with an international product team, external providers, vendors and customers. Work closely with stakeholders and development teams in constantly improving our Endpoint Management
IT experience Experience with VIP and End-user support Experience with technical documentation and standard maintenance tasks together with other infrastructure teams Continuously working on improving operational stability maintenance topics Interact with an international product team, external providers, vendors and customers. Work closely with stakeholders and development teams in constantly improving our Endpoint Management platforms' stability and availability Work with other IT teams on integration of new features and components Monthly