Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Key requirement
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
The Marketing Coordinator supports the work of the Merchant marketing team on projects directed at brand The Marketing Coordinator supports the work of the Merchant marketing team on projects directed at brand
ent Planning and Coordination:
A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve
for a Marketing Coordinator to join their team in Rosebank. The Marketing Coordinator will support the marketing related activities. The Marketing Coordinator will own strategies for PR, events, sponsors
Support the marketing team with brand awareness, sales / marketing campaigns Assist with year- end parties, long service awards, sourcing gifts and promotional items for clients and staff Liaise with event organisers, and assist with stand layout, and stand design Manage marketing materials, prizes,
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision