We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a scorecard dimensions (including those critical to quality/compliance), Undertake analysis of findings (including Certificate is a minimum requirement). 2 years Quality Assurance experience withing a call centre environment Results and target-driven with a desire to succeed. Team player. Ability to multi-task (listen and type at
delivery recruitment consultants to join the delivery team at RPI, an MCG Group company. You have been doing salary package & performance incentives. A leading-edge company EVP, culture and rewards structure
delivery recruitment consultants to join the delivery team at RPI, an MCG Group company. You have been doing salary package & performance incentives. A leading-edge company EVP, culture and rewards structure
efficiently, ensuring the acquisition of high-quality products. Monitor and evaluate supplier performance effectively with internal teams to ensure a seamless supply chain process. Quality Assurance: Ensure that all meet quality standards and comply with relevant regulations. Collaborate with quality control teams to
efficiently, ensuring the acquisition of high-quality products. Monitor and evaluate supplier performance effectively with internal teams to ensure a seamless supply chain process. Quality Assurance: Ensure that all meet quality standards and comply with relevant regulations. Collaborate with quality control teams to
operation of the campaign teams Respond to escalated customer and system issues from Team Leaders Continually Continually evaluate Team Leader performance and conduct regular quality assurance checks of calls and adherence client processes and procedures Ensure Agents and Team Leaders are paid according to Company incentive incentive and commission schemes Recruit new employees (Team Leaders) and ensure appropriate training of new employees monitor adherence to the Team Leader Operating Rhythm Management of the Team Leaders Provide daily direction
of our client's Operations, Sales, and Finance teams, ensuring a seamless flow of financial processes Analyst. Collaborate with sales and estimating teams for optimal outcomes in invoicing, jobs, campaigns production teams to identify and address any unusual job issues or reworks. Quality Assurance and Process Reporting and Analysis: Assist Finance and Sales teams with prior-year sales figures for accurate budget sales force. Collaborate with cross-functional teams to establish reasons for variations in customer
of our client's Operations, Sales, and Finance teams, ensuring a seamless flow of financial processes Analyst. Collaborate with sales and estimating teams for optimal outcomes in invoicing, jobs, campaigns production teams to identify and address any unusual job issues or reworks. Quality Assurance and Process Reporting and Analysis: Assist Finance and Sales teams with prior-year sales figures for accurate budget sales force. Collaborate with cross-functional teams to establish reasons for variations in customer
objectives to tailor consulting solutions effectively. Lead client workshops, presentations, and meetings to Development Collaborate with the regional leadership team to develop and execute the business development engagement and revenue generation within the region. Lead the preparation of proposals, pitches, and presentations ensuring quality and client satisfaction. Provide strategic guidance and support to project teams, helping ensure efficient execution. Team Leadership Build and lead a high-performing team of consultants. Promote
objectives to tailor consulting solutions effectively. Lead client workshops, presentations, and meetings to Development Collaborate with the regional leadership team to develop and execute the business development engagement and revenue generation within the region. Lead the preparation of proposals, pitches, and presentations ensuring quality and client satisfaction. Provide strategic guidance and support to project teams, helping ensure efficient execution. Team Leadership Build and lead a high-performing team of consultants. Promote