A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve resolve queries efficiently and within SLA. 3rd Party Management · Build and maintain healthy relationships rd parties · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying escalation of Ombudsman queries E-Mail Queries · Attending to all email queries and provide prompt response
partner queries Admin:
management of partner queries Admin: Investigate commission queries. Validate commission queries. Onboarding of call/ engage commission teams on the queries Progress update on queries Manage and educate partners on any any administration systems and updates. Query Escalation Activity Description: Escalation Management Commission General Engage Account Managers and Partners on the query progress. Training & Development: Arranges and
effectively assist customers with general and specific queries. It is imperative that accurate information is
claims on reconciliation
consultants/agent of any short/over payment or query
invoices and claims on reconciliation Follow up on queries raised on accounts Maintain cordial lines of communication departments Send workflow query invoices to Departments and following up on queries Minimum requirements:
invoices and claims on reconciliation Follow up on queries raised on accounts Maintain cordial lines of communication departments Send workflow query invoices to Departments and following up on queries Minimum requirements:
between our brand and our customer, by answering queries, providing exemplary service and adapting your individual needs and requirements. Ensuring that all queries are dealt with in a professional manner within within the required timeframes. Resolving any queries regarding products or services. Following-up on orders
between our brand and our customer, by answering queries, providing exemplary service and adapting your individual needs and requirements. Ensuring that all queries are dealt with in a professional manner within within the required timeframes. Resolving any queries regarding products or services. Following-up on orders