A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve resolve queries efficiently and within SLA. 3rd Party Management · Build and maintain healthy relationships rd parties · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying escalation of Ombudsman queries E-Mail Queries · Attending to all email queries and provide prompt response
partner queries Admin:
knowledge and skills. Manage Client Queries: Efficiently handle queries from clients, providing timely and Facilitate the escalation and finalisation of client queries with SARS. Act as the primary point of contact responding to tax queries within a set timeframe. Regular review and escalation of outstanding queries. Timely Timely escalation of SARS operational queries and consistent follow-up. Contribution to Tax Practice: Weekly experience. Solid experience in dealing with SARS queries. Market related.
management of partner queries Administration:
Query Escalation:
Training Development:
customer queries with empathy and integrity, logging accurately Dealing with a specific range query. Any scope and level of this role. Handling customer queries and delivering high quality service throughout problems. working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day essential. Active Listening: Understanding customer queries and questions Handle complex issues. Strong sales customer queries with empathy and integrity, logging accurately Dealing with a specific range query. Any
customer queries with empathy and integrity, logging accurately Dealing with a specific range query. Any scope and level of this role. Handling customer queries and delivering high quality service throughout problems. working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day essential. Active Listening: Understanding customer queries and questions Handle complex issues. Strong sales customer queries with empathy and integrity, logging accurately Dealing with a specific range query. Any
regarding invoice queries / credit queries, payment queries / discrepancies. Able to resolve queries timeously
management of partner queries Admin: Investigate commission queries. Validate commission queries. Onboarding of call/ engage commission teams on the queries Progress update on queries Manage and educate partners on any any administration systems and updates. Query Escalation Activity Description: Escalation Management Commission General Engage Account Managers and Partners on the query progress. Training & Development: Arranges and
effectively assist customers with general and specific queries. It is imperative that accurate information is
quotes, assist underwriting, and handle broker queries. New Business: Promoting the company name, its accurately. Claims: Supporting Claims department queries and maintaining TCF principles on ad-hoc basis and Marketing: Assisting Marketing staff with queries on an ad-hoc basis. Risk Management: Use business business. Know Non-Motor/Motor. Answer underwriting queries swiftly. Ensure error-free policies within 24 hours and cancellations following procedures. Handle queries from credit control, brokers, and clients with