staff in Menlyn, Gauteng, to provide excellent customer service.
Candidates with strong communication Sales
configuration/development) experience in commercial and/or retail end user IT applications is advantageous, Position: document(s) Proactively propose solutions to improve the support of (new) business processes ABAP debugging beneficial process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing
business development teams to meet current and future customer needs. Research the external environment, and practices to establish frameworks consistent with and supportive of the Product and Business Development Strategy Strategy. Identifying and implementing technology to support the future success of the business. Articulating available resources taking into consideration customer demand versus resource availability i.e. resource members in line with any anticipated growth. Provide support to team members in keeping with the company values
and systems. Furthermore, the Business Analyst supports the communication and delivery of those requirements changes, bugs and facilitate the Go-live and Initial Support process. Skills the client is looking for: The used by the customer once functionality has been released, which will assist the customer in assessing Business Analyst would be required to assist with customer presentations/demo for pre-sales. From time to Diligence. Collaborator. Accountable. Collaborative. Supportive enthusiastic professional. Build relationships
monitor and observe software reliability in the supported environment
document(s)
monitor and observe software reliability in the supported environment Handing of incidents and changes in Development Life Cycle Managing projects / processes Support Product in an Agile approach by proactively managing in-line with the organisational Agile Working Model Supports the Product owner to shape the Product roadmap
team player
a functional IT consultant (process design, customizing and specifications for enhancements and new
pressure and who can lead a team. Must have strong customer relations, staff management and training skills