Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet
virtually; Monitor attendance and performance, assess trainee learning, and motivate the team; Support like reporting attendance, handling tool-related risks and issues, and updating client reports. Requirements:
implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS: creatively. Self-motivated and independent worker. Assess and address problems and implement creative and
implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS: creatively. Self-motivated and independent worker. Assess and address problems and implement creative and
both face-to-face and virtual; Monitor attendance, assess learning, and motivate team members; Support operations
for best possible service delivery Compliance and Risk Management: Defined legal, statutory and regulatory maintained at the required standards Operational risk and governance structures, measures and frameworks
quarterly and annual managements reports for submission. Risk Management - Ensure all departments comply with
policies and procedures, internal controls and reducing risk within the division Ensuring that the financial
verified Required to complete a Practical Driving Assessment Ability to troubleshoot minor vehicle issues
verified Required to complete a Practical Driving Assessment Ability to troubleshoot minor vehicle issues