responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on the CMS essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) interpersonal skills. Able to function well as part of a team. Excellent verbal and written communication. Must
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on the CMS essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) interpersonal skills. Able to function well as part of a team. Excellent verbal and written communication. Must
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback to improve team productivity and overall performance through incentives Conduct regular team meetings to environment Monitor and evaluate individual and team performance, implementing corrective actions or recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Monthly Stats preparation Cash Monitor, staff management, Queries authorisations, Monthly Fees Submission and gets it sorted · Escalate non-response to manager · Assist with bank queries · Highlight areas of with reviewing of records/ modules whenever another team leader is not present to keep the daily target · Monitor Testing (for new enhancements) Staff Management · Retain key personnel and promote High Achievers discussions with team · Consistent feedback and communication to team members · Manage attendance of staff
technology in South Africa is looking for a Warehouse Team Leader. Responsible for ensuring that that warehouse Together with the Head of Operations: Put together and manage the daily work plan. Prioritizing work that needs Report damaged or missing inventory to supervisor. Manage stock levels and movement of stock. Assist with documentation is filed for traceability. Control and manage expired stock – Quarantine store. Dispose of empty/expired Imports Manager of Re-ordering if physical warehouse stock levels fall too low Ensuring that all team members
Business management or Marketing
Sandton seeks a Sales Manager to oversee, lead and increase the activities of the Sales Department throughout results. Establishes sales objectives by forecasting and developing annual sales quotas for regions and projecting expected sales volume and profit for existing and new products. Implements national sales programs by by developing field sales action plans. Maintains sales volume, product mix, and selling price by keeping competition, and supply and demand. Completes national sales operational requirements by scheduling and assigning