To ensure specialist 2nd tier user support on more complex processes and functionality within one of Work effectively as part of a team and seek to support the team's goals; Ensure that relevant feedback
/>- User profile/security maintenance on all applications.
- Organize, manage, facilitate training
changes made that affect Application
- Create and update E-content for applications.
- Innovation
DR tests for Applications.
- Circulate communications to users regarding Application updates
- 3 years experience in providing help desk support.
Competencies and Skills
specialization and also in other system supported.
- Excellent problem-solving abilities.
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through To maintain an up-to-date knowledge of supported applications and developments To take an active role • A strong interest in Ecommerce, software applications and back-end systems. • Ability to learn new systems. • Some experience of Business software applications. • Must be able to work under pressure • Highly with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications & how they your knowledge, investigative and problem solving support skills. 5.To keep customers regularly updated through To maintain an up-to-date knowledge of supported applications and developments 12.To take an active role
invoices, purchase orders, and financial reporting. Support project managers with administrative tasks, event
specifications Design, build, assemble, and configure application or technical architecture components using business reviews Architect the development strategy for applications and components Ensure smooth communication from/ documentation for the application Provide primary support for installation of application releases into production production Maintain applications according to SLAs or other business requirements Conduct project risks Test Partner with the testing team to ensure applications/components are fully functional Fix any defects
Siliconworx are looking to fill a position as Senior IT support engineer. Your CV must include contactable be tested during the interview process. Only applications and CV's via email will be considered. Email Email CV to: CVsiliconworx.co.za The Support Engineer's activities will include the following: • traveling cabling, labelling, standards • providing technical support to a wide range of users – internal and external • managing network IP addresses • supporting desktop applications • developing documentation, including
environment, we'd like to hear from you. The VOIP Support Engineer will be responsible for configuration own. •Have experience providing professional IT support to business. •MySQL and Postgres Database administration servers when required •Provide 1st & 2nd line support for client reported issues • 5 Years' experience dedication to on-going training and development. •Support process improvement. •A strong communicator – speak
telecommunications specialist, is looking for a Senior IT Support Engineer to join their team in Midrand. We managerment work experience. With a 5 to 10 years of IT support and IT operations on a corporate or enterprise prerequisite. User Support: First line support: provide timely and professional technical support to employees IT tools and software applications. Implement a ticketing system and IT support process for employees Mimecast and bespoke in-house services and applications Managing and ensuring security standards are
Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through • Create, manage, and analyse data reports to support day-to-day operations. • Develop and write MySQL Extranet, and Magic Eye (ME) to provide expert support. • Keep users informed about developments/changes