field
Reference: CPT007089-ME-1 IT TECHNICAL SUPPORT MANAGER Roodepoort Minimum requirements: Bachelor's degree related field Proven experience in a technical support management role (minimum 5 years) Good understanding SCADA development will be advantageous Relevant Management certification may be required Strong technical of IT systems Excellent leadership and people management skills Has ability to deliver presentations to skills Experience with support ticketing systems and customer relationship management (CRM) tools Consultant:
experience
or stakeholders - Ensure day to day operational support required from area of specialisation is provided provided to enhance performance Cost containment - Support the identification, development, and implementation a high level of impact on other departments to support improved delivery - Continually increase understanding client and stakeholder needs, satisfaction and service delivery Maintain expertise level - Be a member Network key relationships - Engage with and provide support to the established network of internal and external
evidenced by a Teaching Portfolio Competencies Required: Leadership and management skills Professional/advanced the planning and/or implementation of change management interventions Ability to analyse and interpret
cost effective and customer-centric new products supported by comprehensive benefit rules and protocols - appropriate leader or stakeholders Cost containment - Support the identification, implementation and development stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects projects, when required - Conform to project management disciplines when participating in projects - Represent
objective) Responsible for designing, developing, and supporting SAP applications. Key Performance Areas: Design ensure optimal performance. Provide technical support and training to end-users. Stay updated with the interpreting, and applying SAP Notes. Logging and managing SAP tickets / calls. Strong knowledge of SAP systems
cost effective and customer-centric new products supported by comprehensive benefit rules and protocols - appropriate leader or stakeholders Cost containment - Support the identification, implementation and development stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects projects, when required - Conform to project management disciplines when participating in projects - Represent
Main Purpose of the Job (Overall objective) The Senior Business Analyst drives the analysis, process finalisation projects. A Senior Business Analyst performs a Team Leader role and ensures high quality service and high role models through their dedication to client service & problem solving. They invest time in the organisation as appropriate, to obtain the requisite support in a timely and efficient manner and ensures access delivery of services. Provide 2nd / 3rd line SAP support. Maintain and expand contact at senior levels in
OPERATIONAL MANAGEMENT
INVENTORY MANAGEMENT
CUSTOMER SERVICE
satisfaction PEOPLE MANAGEMENT