Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working debit order processing, payment and switching services, card personalisation and issuance, credit management provide person-to-person payments and value-added services to the consumer market. The successful candidate standard of service and compliance. They will troubleshoot issues related to our service offerings and incoming calls within Service Level Agreement Respond to emails within Service Level Agreement Perform
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based at their knowledge of products or services as well as great customer service skills. Provide support and offer communication to clients, delivering high level of call centre service and telephone etiquette • Record all client after call work time to ensure call answering service levels are always met • Ensure that there are no
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre provide an exceptional and professional customer service experience by performing to the best of their abilities Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) and high attention to detail Excellent customer service skills Motivated, positive, can-do attitude and
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
our Company's products and/or services Expertise in the customer service area we focus in, such as Wealth
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre provide an exceptional and professional customer service experience by performing to the best of their abilities Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) and high attention to detail Excellent customer service skills Motivated, positive, can-do attitude and
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and groups Analyze statistics to determine customer service levels Use quality monitoring data management systems of contact centre staff performance Coordinate call calibration sessions Analyze customer service levels deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance