style="text-align:center">Customer Service Agents
Based customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
ty to work with little supervision
customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner. EDUCATION
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
ty to work with little supervision
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
our Company's products and/or services Expertise in the customer service area we focus in, such as Wealth
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
our Company's products and/or services Expertise in the customer service area we focus in, such as Wealth
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements: