Lephalale
lodge's booking system.
Customer Service: Addressing guests' inquiries, requests
attractions, dining options, and other relevant services.Telephone and Email Handling:
and emails, transferring calls to appropriate departments, taking messages accurately, and responding to
inquiries.Administrative Support: Assisting with administrative tasks such as preparing
maintenance, and management, to coordinate guest services and ensure smooth operations.
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Lephalale
and equipment.
Educate guests on spa services and products, and promote spa packages and retail
with other lodge departments to provide seamless guest experiences and promote spa services.Uphold
Uphold the lodge's standards of excellence in service, hospitality, and professionalism at all times
Excellent communication and customer service skills, with the ability to interact effectively
to collaborate and support colleagues across departments.Passion for wellness, hospitality, and
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Bela-Bela
food quality or service.
Collaboration with Other Departments:
Spar Group
South Africa
plans. Apply Food Safety standards. Implement department production plans and know how to handle butchery
Manage and maintain Hygiene standards for the department. Management and understanding of systems, policies
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Spar Group
South Africa
plans. Apply Food Safety standards. Implement department production plans and know how to handle butchery
Manage and maintain Hygiene standards for the department. Management and understanding of systems, policies
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Waterberg
23000
guests
Good written English communicationAdministrative and budgeting skills with computer literacy
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Bela-Bela
installations.
Coordinate with other departments, such as housekeeping and engineering, to schedule
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Lephalale
emails, and in-person inquiries regarding spa services and bookings.
Maintain a clean and organized
ensure smooth guest flow and service delivery.Upsell additional services and products offered by
using Opera software.Exceptional customer service skills with a friendly and professional demeanor
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