Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions reservations into the computer according to standard operating procedures. Communicate and work closely with and communicate all relevant information to the operations staff. Maintain accurate files and reports. Handle to perform all duties of Guest Services Agent and assist at front desk as needed. File reservations and multi-task, must have experience handling customer service issues and be a team player
Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions reservations into the computer according to standard operating procedures. Communicate and work closely with and communicate all relevant information to the operations staff. Maintain accurate files and reports. Handle to perform all duties of Guest Services Agent and assist at front desk as needed. File reservations and multi-task, must have experience handling customer service issues and be a team player
the seamless operation of our client's hotel, maintaining the highest standards of service, and upholding Management: Ensure guests receive exceptional service from arrival to departure. Handle guest feedback enhancing their experience. Operations Oversight: Supervise daily hotel operations to ensure smooth functioning departments. Coordinate with housekeeping, front desk, F&B, and maintenance teams to maintain high the sales and marketing team to promote hotel services and packages. Safety and Compliance: Ensure compliance
the seamless operation of our clients hotel, maintaining the highest standards of service, and upholding /ol>
the seamless operation of our client's hotel, maintaining the highest standards of service, and upholding Management: Ensure guests receive exceptional service from arrival to departure. Handle guest feedback enhancing their experience. Operations Oversight: Supervise daily hotel operations to ensure smooth functioning departments. Coordinate with housekeeping, front desk, F&B, and maintenance teams to maintain high the sales and marketing team to promote hotel services and packages. Safety and Compliance: Ensure compliance
concerns related to housekeeping services. Coordinate with front desk and other departments to ensure policies and procedures related to housekeeping operations. Conduct regular training on safety protocols detail and commitment to delivering exceptional service. Education and Certification: Matric Additional
concerns related to housekeeping services.
concerns related to housekeeping services. Coordinate with front desk and other departments to ensure policies and procedures related to housekeeping operations. Conduct regular training on safety protocols detail and commitment to delivering exceptional service. Education and Certification: Matric Additional
record Main Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalised service is delivered to the guests, in all locations, by on all matters impacting the guest experience. Operate in conjunction with Sales, Finance, HR and Marketing to ensure the hotels efficient and profitable operations. Ensure that policies, processes and standards
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalized service is delivered to the guests, in all locations, by on all matters impacting the guest experience. Operate in conjunction with Sales, Finance, HR and Marketing to ensure the hotels efficient and profitable operations. Ensure that policies, processes and standards