with internal stakeholders, customers, and service providers to ensure service level requirements are met
relationships with client representatives, service providers and other areas within Service Management
investigations.
with internal stakeholders, customers, and service providers to ensure service level requirements are met
fault investigations. Liaise with network service providers and vendors, ensuring service level agreements
compliance and aesthetics 5. Monitoring service providers' (contractors) performance and effect corrective electrical, painting) 7. Sourcing contractors, service providers, assets, and maintenance resources 8. Organizing
Desk initiatives and projects Manage service delivery provider/s to deliver a stable and sustainable Methodology JIRA & Confluence Service Desk Methodology Provider / Contract Management – SLAs and KPIs
schedules of Service Engineers for on-site service requirements Provide frequent order status feedback to customers
functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa retail together as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users