Skills Required Hardware and software troubleshooting Asset management skills Knowledge of LAN and WiFi
Key Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Verify/ identify problems with help desk.
- Contact users to get clarity on problems and trouble shoot.
- Provide telephonic support to users if possible.
- Provide physic
Key Performance Area
- Ensure IT Services are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
- Configure new equipment.
- Adopt a proactive approach to prevent problems from arising.
- Ensure compliance to OHS when setting up.
control of assets, software assets, data protection, secure configuration, account management, access control control of assets, software assets, data protection, secure configuration, account management, access control