efficient manner Answer guest inquiries about hotel services, facilities, hours of operation, and local area property. Be able to perform all duties of Guest Services Agent and assist at front desk as needed. File multi-task, must have experience handling customer service issues and be a team player
cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit essential if you are not in possession of a South African ID document.
Please note it is a condition
within group standards.
delicious food, within group standards. Passion for South African flavours, yet understanding international food
delicious food, within group standards. Passion for South African flavours, yet understanding international food
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalised service is delivered to the guests, in all locations, by efficient and profitable operations. Ensure that policies, processes and standards directly affecting the competent employees who reflect a high degree of service orientation, professional charm and who can uphold
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalized service is delivered to the guests, in all locations, by efficient and profitable operations. Ensure that policies, processes and standards directly affecting the competent employees who reflect a high degree of service orientation, professional charm and who can uphold
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalized service is delivered to the guests, in all locations, by efficient and profitable operations. Ensure that policies, processes and standards directly affecting the competent employees who reflect a high degree of service orientation, professional charm and who can uphold
client's hotel, maintaining the highest standards of service, and upholding their reputation for excellence Management: Ensure guests receive exceptional service from arrival to departure. Handle guest feedback team members. Ensure all staff adhere to company policies and procedures, maintaining professionalism at the sales and marketing team to promote hotel services and packages. Safety and Compliance: Ensure compliance
clients hotel, maintaining the highest standards of service, and upholding their reputation for excellence /ol>