corrective action for discipline and performance issues. Coach Team Leaders on workforce issues Work with Team training needs for Agents and Team Leaders. Provide a Subject Matter expert role Management of the Team Leaders corrective action for discipline and performance issues. Coach Team Leaders on workforce issues Work with Team training needs for Agents and Team Leaders. Provide a Subject Matter expert role to the whole team. Ensuring statistical and performance feedback on teams and coach Team Leaders on performance improvements. Ensure
management with reporting/analysis, training and ad-hoc coaching. Matric (National Senior Certificate is a minimum
be a benefit but not a must Good pass rates in subjects including Operations Research , Simulation , Operations
implement leadership development programs. Provide coaching and support to leaders to enhance their effectiveness
implement leadership development programs. Provide coaching and support to leaders to enhance their effectiveness
Proven track record in leading, managing and coaching a team is required. At least 5 years previous
Proven track record in leading, managing and coaching a team is required. At least 5 years previous
innovation, and delivery excellence. Ensure mentorship, coaching, and professional development opportunities are
innovation, and delivery excellence. Ensure mentorship, coaching, and professional development opportunities are
Authority Ensure expenditure is within budget. Subject Matter expert Defines and provides the required